Service Desk (Incident Management, Change Management, Problem Management)

Our implementation/consulting improvements are intended to optimize the experience of supporting business users. In line with ITIL best practices we can help you automate the management of problems, accidents and know –how, the interactive support, self-service capabilities and advanced analysis of root causes and the change management.

We can offer different solutions to connect and collaborate to various communities of business users with mobile units such as Iphone / Ipad, etc.. with the possibility to solve their problems, thus reducing calls open to the help desk.

We are able to propose solutions to the market, as well as open source, which introduce within the company numerous benefits such as:

  • Better service to end users
  • Improved access to service
  • Better internal communication in the IT department and users
  • Greater focus on the needs of users
  • Better understanding of the dynamics of support
  • Increased productivity of internal resources
  • Encouraging enterprise mobility

 

Below we listed some of the solutions on which we have many years of experience:

  • HP Service Manager
  • BMC Remedy
  • USU Valuemation
  • Omnia BPM
  • CA Service Desk
  • OTRS
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