IT Service Management

Service Desk

Alignment of IT processes with business objectives

The challenge for companies operating in today's global markets is to concentrate all available resources on their business objectives, with a view to increasing profits, taking advantage of new opportunities and reducing costs and risks.

IT Service Management is crucial in this context, establishing a structured approach to IT management that is focused on the objectives of the business. This strengthens governance and implements advanced risk management.

Our methodology is unique since it is based on International Best Practices, primarily ITIL v3, and on sector and ISO (International Standards Organization) standards, as well as on our in-depth knowledge of the principal technological tools in this area and our accumulated experience in the implementation of solutions that support processes and operations in many different industrial sectors.

These elements enable us to understand and resolve the problems deriving from the complex interdependencies between business services, applications and infrastructure components, in order to design, develop, manage, transform and support an IT infrastructure that considerably enhances the quality of the services provided.